Description – Membership provides access to your Rewards Club subscription. This is an exclusive promotion, limited to one membership per person/household.
Updates – These terms and conditions are up to date as of the time they were published (25/07/2024). These terms and conditions may be updated from time to time. Any updates to this document will be provided in writing. We reserve the right to change these terms and conditions without prior notice providing the change does not compromise the core features of the product.
Customer Service – For general queries please feel free to email our team at promotions@therewardsclub.co.uk or call us on 03451740503 – Our Customer Service open hours are 09:00 to 17:00 from Monday to Friday and we aim for a maximum wait time of five minutes. We are closed on weekends, bank holidays and during a set period over the Christmas holidays (please call for specific dates). Please send all written correspondence to – Membership Services, EURO House, Dolphin Park, Cremers Road, Sittingbourne, Kent, ME10 3US. We aim to respond to written correspondence where required within 5 working days.
Cooling off period – You have a 28-day cooling off period in which you can use the product prior to payment. You may cancel your membership at any time and for any reason by contacting us to cancel during this cooling off period.
Cancellations – If you would not like to remain a member for the full term, please cancel within 28 days, your trial end date is printed on all letters. You may cancel this contract at any time within the 28-day cooling off period without giving any reason – but we do appreciate feedback. To cancel this contract of sale you can call, email or write to us. To call us, simply dial 03451740503 – please make sure you have your customer number to hand when you call – you can find this on the front of this letter. To email us your cancellation the email address is promotions@therewardsclub.co.uk, please include your customer number as well as your name, telephone number and full address as they appear on the front of this document to ensure we can handle your request and contact you if necessary. Alternatively, you can write to us at – Cancellations, Membership Services, EURO House, Dolphin Park, Cremers Road, Sittingbourne, Kent, ME10 3US - please include the same information as you would by email as previously stated, or by filling in the above cancellation form. We recommend that you call/email prior to the last 24 hours of your cooling off period to ensure no unwanted payments occur. Likewise, if you write to us, please allow for up to 5 days delivery if using 2nd class post.
Full Membership – We will assume that your welcome pack has arrived within 5 days. Your trial starts from the date of the call. Please call us if your welcome letter has not arrived within 5 days and we can arrange an extension for you provided your 28-day trial has not elapsed. Full membership payment is due after the 28-day cooling off period ends, providing you have not cancelled your membership during this time. Your trial end date will be clearly printed on the front of your letter. All cancellations must be received before this date. Any payments made will show up on your statement as The Rewards Club. Payments that fall on irregular days, bank holidays and so on will in most cases be collected on the following working day. These fees are inclusive of Value Added Tax (VAT) where applicable.
Cash-back – With this membership, you are entitled to cash-back on purchases such as groceries and fuel. Cash-back is redeemable directly with the membership that you subscribe to only as per these terms and conditions. Cash-back cannot be claimed at point of sale to get discounts on purchases. Cash-back can be claimed at any point within the twelve months of your membership start date. You can claim your cash-back either by calling 08713 500 012 (calls are 10p per minute), by emailing us at cashback@cs-support.co.uk, or by writing to us at Cashback, Membership Services, EURO House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US. Please ensure to include your full name, address, membership number and proof of purchase when claiming your cashback by email or post. Payment will be made to the registered account holder only, please ensure your details are up to date with us prior to sending in any cash-back applications. Your cashback will be reimbursed via cheque.
Refund Policy – If you would not like to keep this membership on for the full term, please ensure you cancel by the correct means within the cooling off period (prior to billing). Membership fees that have already been paid are non-refundable unless in special circumstances.
Complaints – We request that all complaints are submitted by post only to ensure a swift resolution. We endeavor to resolve all formal complaints within one working day of receipt of your written correspondence. Please address any complaints to – Complaints Department, Membership Services, EURO House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US
Privacy & Account information – Any data held and/or collected to provide you with membership will be handled in accordance with the GDPR (EU) 2016/679. Account & payment information you provide will only be used to process membership fees for this membership and/or other products you have subscribed to with The Gardening Club. With your permission, we may contact you from time to time to offer you new products and/or upgrades to your account. This permission will be obtained during your sales call. To change your preferences regarding further communication or if you would like any/all of your data/information to be removed from our systems please contact our team by email, phone or letter. We may retain some basic non-payment information and place your contact details on an internal 'do not contact' list in some cases to protect your future privacy and ensure you are not contacted in the future.
NOTATION – All Rewards Club subscriptions are available at different frequencies and price points to suit the diverse needs of our members. The details regarding the specific subscription frequency, pricing, and any applicable trial periods will be clearly communicated to you through multiple channels. You will receive this information during your initial phone call, as well as in the welcome letter and reminder letter. Our goal is to ensure complete transparency and provide you with all the necessary details to make an informed decision about your subscription.